PLEASE NOTE:

  • All reservations will be considered as a provisional status until a 30% deposit is received
  • A provisional booking will be held for 30 days. Thereafter the booking will be cancelled
  • All reservations require 60% payment 90 days prior to arrival of guests and the balance to be paid 60 days prior to arrival
  • For last minute reservations (means 30 days prior to arrival), full payment is required upon confirmation of the booking.

Cancellation fees

  • The cancellation fee is a percentage of the full account
  • 20% is non-refundable on cancellation
  • Cancellation 60 days prior to arrival date 60%
  • Cancellation 30 to 0 days prior to arrival date 95%.

Travel Insurance

We highly recommend that you arrange your own travel insurance. Not only for your own peace of mind, but also to cover you in the event of possible tour cancellation, emergency evacuation, medical and repatriation expenses as well damage/loss/theft of your personal belongings, camera equipment, money and the like.

Contact detail

It is important that you give me contact detail of your next of kin or a friend whom we could contact in the event of an emergency.

Passports/Visas/Vaccinations

Please note that Cook’s Air Tours and Safaris cannot be held responsible for any of the below

  • Passports need to be valid for at least 6 months from date of departure
    • For parents travelling with children under the age of 18 into or out of South Africa – you need to have the child’s full un-abridged birth certificate with you when entering South-Africa. This is a new law in South-Africa since June 2015. See this link for more information.
    • Please check on the internet or an Embassy whether you require a VISA to be arranged in advance or whether you can obtain it at point of entry.
      • In some cases, it can take up to 3 months for Visas to be issued so please do not leave this to the last minute.
      • Please note that we cannot arrange Visas from our side as the application requires your signature as well as the actual passport to be endorsed.
    • The same applies to any possible vaccinations. Your doctor should be able to advise you.

Some tips and requests

  • Please ensure your consultant has your phone number (preferably a local cellular number)
  • Bag types and sizes for local flights:
    • To be soft type as luggage bays of small aircraft cannot hold large melamine type bags.
    • Luggage weight limitation is 20kg
      • This is vital for your own safety
      • If oversized sized and excessive weights cause your luggage to not comply, extra charges could incur or your luggage removed